Click on a question below.
How long will it take to get my pet groomed?
Can we bring our own food, blankets, beds, bowls, and treats for our pets?
What do you do in the event a hurricane comes through while I am out of town?
How old does my dog need to be in order to stay at Pooch Pad?
What would you do in the event my pet was sick or hurt at Pooch Pad?
Does Pooch Pad administer shots and medicine? Is there a charge?
Where can I find Holiday hours?
If you are closed, who watches my dog?
Are your facilities climate controlled?
What vaccinations do my pets need?
Can we take a tour of your facilities?
What is your check out time?
How often is my pet let out?
My pet is on a special diet, is that a problem?
Do you offer any type of long term boarding rate?
Are dogs and cats the only animal that you accept?
Do you take pets that have not been spayed or neutered?
Do you take pets that are in heat?
Will my pet be mixed with other animals?
What does Pooch Pad do to keep from getting bugs?
Q. How long will it take to get my pet groomed?
A. It all depends on your breed of dog, how they act, and what exactly you want done to them. If you are just getting them a bath and it is a short haired breed, you could expect it to be around 2-4 hours. On a full groom, which is the bath & clip, you could expect 4-6 hours. As a general practice, we phone YOU when your pet is ready as not to burden you with a wasted trip. Just remember if you bring them on weekends and around holidays times could be longer than normal. If they are being groomed and it is taking longer than usual we always offer them water and snacks. You are welcome to bring your own food if you want to drop them off before work and pick them up after work. In the event that your pet will be with us for the better part of the day we usually keep them in a run so they have more room and get frequent outings, and cats are kept in our facility with litter access. If you are in a hurry or just don’t want your pet to wait we offer and express service for an extra fee. Just be sure to let us know at check in if you have engagements to make and we will do our best to get them out promptly.
Q. Can we bring our own food, blankets, beds, bowls, and treats for our pets?
A. Yes, we encourage you to bring your own food if you have concerns about upset stomach. We feed Purina and stock 2 sizes of bites. We provide everything your pet will need however, you are welcome to bring bedding and toys from home. Should we experience bad weather we will changing out bedding on a daily basis and it is best you allow us to use our own. Also be aware if your bedding gets mixed in with our massive laundry process, like the perverbial sock in the dryer... it could vanish. We do our very best to keep track of your stuff. Please leave bowls at home if possible.
Q. What do you do in the event a hurricane comes through while I am out of town?
A. In the event a hurricane comes through, we will lock all the dogs inside. It would be the same spot they were staying in without outdoor access. We did this during Ike and all the dogs faired very well. We have industrial sized generators for both buildings ensuring they have A/C and lights. Most of our customers that were using us when Ike came through commented that their pets had better care than they did.
Q. How old does my dog need to be in order to stay at Pooch Pad?
A. It is not really a matter of how old. We require that your puppy has had all required puppy vaccinations. It should say Last or Third series puppy vaccinations on the shot records, as well as the Bordetella and Rabies vaccinations.
Q. What would you do in the event my pet was sick or hurt at Pooch Pad?
A. In the event your pet is sick or hurt we would notify you immediately. If it is during your vets normal business hours we would try to take them there. If you are going to be unreachable let your vet know and they might have you sign a release of some sort. If it is after hours or on the weekend when the vets are normally closed we would take your pet to the emergency care on I-45 and Eldridge only if we thought it was necessary as you know any emergency care is going to be much more expensive than your normal veterinarian.
Q. Does Pooch Pad do medicine and shots? Is there a charge?
A. Yes to medication. No to shots. We will administer any medication necessary for your pet, not including required vaccinations. Be sure everything is labeled correctly and you fill out a pet information card to specify times and amounts of meds. Also be sure to let us know at check in if the medication needs to be refrigerated. If the medication can be administered by just placing on top of pets’ food we do usually not charge unless it is on a holiday. Most medications are $0.50 per medication per time administered. If we have to use treats, cheese or weenies, or actually put it down your pets throat we will charge. Most pets will do anything for a Vienna sausage.
Q. Where can I find Holiday hours?
A. You can see our Blackout Calenar for all Holiday closures and hours, as well as, special "Sunday hours" days and Doggy Day Care closures. Click here for Calendar.
Q. Are your facilities climate controlled?
A. Yes, we keep the temperature comfortable all year round. In the summer the A/C is set low and in the winter, well we just roll with the punches depending on what Mother Nature decides to do, but when it's cold we do use heat, and when it's hot, we keep it cool. We assure you that your pet will be comfortable no matter what the outside temperature is doing.
Q. What vaccinations does my pet need?
A. Cats - Cats require feline rabies only.
Dogs - Dogs need to be complete with their puppy series shots and be current on Rabies, Bordetella, and Parvo/Distemper. Rabies and Parvo/Distemper are given once a year and in some cases are good for three years, and the Bordetella is generally given every six months, however some vets make it an annual vaccine. If you did not get your pet till an older age then ask your vet if it is safe for them to be boarded.
Q. Can we take a tour of your facilities?
A. Absolutely, we encourage everyone to come see where there pet will be staying. We have nothing to hide, no off limit areas, and want you to know your loved one will be in a safe and loving environment. Should our staff be in the middle of running the dogs, a quick look will only be permitted in that particular area.
Q. What is your check out time?
A. You may pick up your pet anytime during our regular business hours however; an extra days charge will incur when your pet is picked up after 12:00 P.M Monday through Saturday and also 4:00 P.M - 6:00 P.M on Sunday. If you pick up before noon Monday through Saturday you will not be charged for that day, For Example; if you drop off on Thursday and pick up Friday before 12:00 you will only be charged for 1 day, but if you pick up after 12:00 you will be charged for 2 days, but you have till Saturday morning before 12:00 for the same price.
Q. How often is my pet let out?
A. We let your dog out as often as possible. We let them out 3 times a day should weather permit. Your pet is checked several times a day to ensure water is full and they are comfortable. Cats are not allowed outdoors.
Q. My pet is on a special diet, is that a problem?
A. Not at all, we take care of pets with diabetes and have refrigerators to keep food or medication cool when necessary. We also have a microwave to heat up food for our spoiled canines. We can feed at specific times and feed exact measurements of food as well. If you are very strict on portions we encourage you to bring the food in pre-measured Ziploc baggies with the appropriate feeding times labeled on the bags.
Q. Do you offer any type of long term boarding rate?
A. Yes, we offer a monthly boarding rate which is $240 for cats and $425 for dogs. If you are boarding more than one pet please call for pricing. To receive this discount payment must be made up front and at the beginning of each month that the pet will be boarded.
Q. Are dogs and cats the only animal that you accept?
A. No, we have taken care of a wide variety of animals before. We accept birds, iguanas, snakes, hamsters, spiders, sugar gliders, rabbits, and anything else in an atrium. We do however need you to bring all the necessary equipment, including cage and special food to care for them. Please call for pricing.
Q. Do you take pets that are in heat?
A. Yes. We will make sure that she does not get mixed with male dogs and will make sure she is comfortable at all times. We have never had any problems regarding this concern.
Q. What does Pooch Pad do to keep from getting bugs?
A. Pooch Pad Kennel has a very rigorous Flea & Tick Control Program. However because we are a business we are able to obtain the same concentrate formulas that your pest services use. We treat our property no less than once per month and in the rainy seasons and summer we do it twice a month. We do perform random spot checks on the dogs while they are staying here; however, it is always in your pet's best interest to keep them on a monthly treatment. If you have any questions on what works best we would be glad to advise you regarding particular brands.
New Post: this summer we have been treating once per week.